Trupanion reviews

I could probably write a novel on how horrible this company is. When I started here 4 years ago, it was truly a great place. Was excited to show up to work and proud of what I did. If only that lasted. After our founder left, this company started to go down hill fast. Managers became less caring, more micromanaging, cut bonuses by half, and overall treatment is garbage. Rates have become so outrageous that customers legit laugh at you! But we’re expected to tell the customer that $400 a month is feasible if they truly care about their pet. They are so out of touch it’s unbelievable. They will legit nitpick every single call and just degrade you. Don’t think I’ve ever received a compliment here to be frank. How sad! If you have any respect for yourself and care about your mental health—AVOID THIS COMPANY AT ALL COST!

To say this company is dysfunctional is an understatement. Company leadership and GMs continuously make rash decisions, contradicting their previously made rash decisions, leaving little time to develop strategy or take insights from programs. Day-to-day micromanagement from leadership is debilitating, often pushing timelines and erasing any possibility of program success because of how late programs are launched. To solve for unsuccessful leadership, they hire middle managers who end up acting out of fear of not doing exactly what leadership asks of them. This fear permeates between all teams, making for a completely divided company and teams that only work for the whim of their leader’s needs, not the greater company goals. This company needs change from the top down, not more middle managers. Working for Trupanion will quickly show you how to not run a company.