Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 66 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 29 reviews)); "Great culture and Atmosphere at Trupanion" ((in 18 reviews)); "Amazing work life balance Largely work from home Free pet insurance (for one pet)" ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 14 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 29 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 25 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 21 reviews)); "low salary" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

4.0

Feb 8, 2021

Great place, but a lot of changes.

Records coordinator

Recommend

CEO approval

Business Outlook

Pros

Work from home, flexible hours, great insurance.

Cons

Prod requirements are too intense

Trupanion Response

5y

Thanks for leaving us a review! Work-life balance is a high priority in our work culture, especially as we all work from home, so I am glad to hear of your experience. With the massive growth that Trupanion saw this last year, we are working to bring on more and more employees to our Claims department to keep up with the needs of our new members. If you have any insight that you would like to share about productivity goals, please email me at Anna.Berentson@trupanion.com and I would be happy to set up a time for us to chat.

5.0

Jan 21, 2021

Great place to work

Manager

Recommend

CEO approval

Business Outlook

Pros

Ability to work remotely, great pay in my opinion, they've made strides in changing how senior management interacts with employees, I was hired 3 years ago when a lot of the 'managers don't care about employee' reviews were getting posted, but i have never once seen this or felt this way since being promoted to a manager role. We are encouraged to help team members move up from within, and have monthly 1:1 so we can better communicate. We are given the tools to succeed, you simply have to use them and express that you want to move up, and you will. You're free to manage how you want to (they dont make you micromanage in my department). Benefits are awesome as there is an onsite daycare (paid by Trupanion), generous RSUs, generous quarterly and monthly bonuses, before COVID managers would be flown to Seattle to work in office for a week every quarter (I am out of state), paid insurance for 1 pet, paid health insurance, etc.

Cons

401k matching would be great but with the large amount of RSUs were given I've made more with that in 6 months than the 3 years ive been putting into my 401k.

Trupanion Response

5y

Thanks for your awesome review! And thank you for being a manager at Trupanion and helping others grow their careers - it's so great to hear that you feel supported as a manager and have the tools that you need to support others. We are continuously working to improve our manager and career development resources, so if you have any insight or suggestions to share, we would love to hear them! Please email me directly at anna.berentson@trupanion.com to set up some time to chat!

5.0

Jan 11, 2021

Great company to work for

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Truly supportive management, realistic metric goals, great benefits. By far the best contact center employment experience in my over 10 years in customer service.

Cons

Although leadership is fantastic, the team structure does mean a lack of centralized direct support resources so that in the rare cases where your team leads are unavailable it can be hard to find help.

Trupanion Response

5y

Thanks for your feedback! Your comment that it's "by far" the best customer support role you've had in over 10 years of experience truly makes my week. I'd love to hear even more about your experience if you're open to sharing. Please reach out to me at bryn.lansdowne@trupanion.com so we can find a time to connect.

Viewing 352 - 354 of 427 Reviews

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Great place, but a lot of changes.

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