Trupanion reviews

Pre-Covid: Trupanion was a great company to work for. Solid management, fun and approachable CEO and even though it continued to grow, you actually felt like an asset and were celebrated for what you brought to the table. Now, fast forward a few years and all of us that helped this company achieve obscene amounts of money during the run on pet medical insurance during Covid are being dropped like flies now that they aren't making the waterfall of revenue(that they recklessly blew through) as they were before. Many of us have been told verbatim: You make too much money for what you do. So what do they do? Eliminate roles. When in reality, the ones in roles that should be eliminated due to them not doing near enough for their ridiculous salaries are the c level fat cats who have done nothing but drive the company into the ground since Darryl/former CEO/founder has left his post; or he's aware and doesn't care about any of the employees that got the company to where it is today either. On the other side of the coin...look at the public records/documents of the c level crew and how their salaries certainly haven't gone down nor have their roles been eliminated. Again...what exactly DO they do? No ones seems to know. Aside from make poor decisions, we're all in the dark. In reality, the ones who should be "laid off" are the ones who made all of the poor money management decisions during Covid and the stupid decision to launch a "new", "amazing" policy in some states when it's only come back to bite them and lose money. Since it was stupid and people with giant egos and nothing to bring to the table don't like being perceived as stupid, it was all systems go! And it flopped like a fish out of water. Shocking. Save yourself. If you're thinking of applying-don't. Unless a c level role opens up and you're a hypocrite, flat out liar, good ol' boy club member, misogynist, enabler or a combination of any of the above and you could care less about the employees, you'll fit right in. If you're comfortable in a landscape of utter chaos, broken software/technology daily, nightmare middle management and never getting a clear answer no matter how many times you've asked, you'll love it here. If you're still there after this most recent round of lay offs(what is that now since last year...? 5? 6?), I hope you're looking for something else because the writing is on the wall and even if you still believe in the cause(which I think it's safe to say we all do), do yourself a favor and get out. Look out for #1 because nobody else will. Tru is leading by example and showing you what looking out for #1 looks like. If they're not sold by end of 2025, it'll be a shock.

Where. to. B E G I N?? First, this company touts itself as a "data-driven", "tech-centric" company. Nope - you can provide leadership with data regarding what you think are next best steps or ideas for your team to work on to improve team KPIs and they will ignore you and the data. Every month there is a new fire for everyone to solve which requires all hands on deck. What we aren't told is that while we are spending all our time fixing problems others created, we are still expected to handle the standard work we needed to take care of (as if we work 24/7.) No matter what, you dropped the ball (and you are expected to pick it up.) Ideas and projects are requested based on instinct, instead of data and facts. When the project ultimately fails (or fails to launch), you are forced to either "fix" the broken project or ignore the results and move on. When these efforts inevitably fail, our monthly bonus takes a hit. Because, as mentioned above, you can't work on everything at once. Also, you don't get a pay raise (and if so, you aren't likely to see a COL increase.) Even in Seattle, where a large portion of businesses are giving raises for at least the COL, Trupanion just says "that's what bonuses are for". And when you inevitably don't meet your impossible goals, you don't get your full bonus (which you are now dependent on because of inflation.) Managers and Directors are hired consistently, and no matter how great they may initially seem, they fall victim to leaderships pressure to just do things "the Trupanion way." And, get ready for be re-organized every 6 months, because after a few months of "no progress", your team gets shuffled around in hopes that the new org will be able to fulfill leaderships exact requests with their intended results.