Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
1.0
Oct 11, 2014

Disappointed

Recommend
CEO approval
Business Outlook

Pros

Nice to be able to take your dog to work each day.

Cons

Lack of respect shown to employees and Territory Partners out in the field. I've been in TP support for over 6 months now and the lack of appreciation and disrespect shown to them is kinda scary. These are the people making the company and are treated as expendable casualties. The CEO needs to be more involved with the management and the oil that operates the inner workings of this company. We're constantly told to 'improve' our work ethic and 'check up' on the TPs. I feel like a babysitter at times.

3.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and hours mostly alright company

Cons

They restructure often and let people go without it seems much thought

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

*pays well *lots of pto *no attendance policy

Cons

*management doesn’t talk to you *favoritism *no real retention training just scenarios that are nothing like the phones *you do all the work including follow ups *stressful environment *no communication between departments

Viewing 85 - 87 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.