Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 68 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 26 reviews)); "Great culture and Atmosphere at Trupanion" ((in 19 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 13 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 23 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 23 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 21 reviews)); "low salary" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

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Trupanion

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

2.0

Nov 28, 2023

You're a cog in the machine

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Health insurance is decent. One paid pet insurance premium for one pet. Mostly remote.

Cons

Management does not care about repeatedly abusive callers- they say they have an abusive member protocol but don't actually enforce it. Management does pick favorites, and if you aren't it, you'll never make it out of the contact center. The company also doesn't believe in cost of living or performance based pay increases, they'll only give you RSU stock bonuses which aren't worth anything.

2.0

Jul 12, 2023

Not amazing

Creative services

Recommend

CEO approval

Business Outlook

Pros

Great team members and support from co-workers

Cons

Leadership refuses to empower their teams or listen to their ideas

1.0

Feb 23, 2023

Good for a while then you realize how messy each team is

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Okay pay, bonuses, free insurance for 1 pet

Cons

Often competing against friends for quotas or calls Too metric based Managers micro manage and some shouldn’t even be managers Environment is off if you don’t click with the team you are assigned to Sooo much favoritism it’s ridiculous

Trupanion Response

Thanks for taking the time to share your experience with Trupanion. I am glad to hear that you appreciated the pay and benefits, but it sounds like your experience with your team leadership had opportunities for improvement. We have recently launched three new leadership development courses to create opportunities for more team members, help train the next generation of leaders, and even upskill more experienced leaders. If you have further feedback you would like to share, please reach out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.

Viewing 88 - 90 of 427 Reviews

Jobs at Trupanion

Veterinary Sales Associate (Part-Time) – Seminole County, FL

Seminole, FL

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Customer Retention Specialist (Pacific Time Hours)

Operations & Automation Partner

Veterinary Sales Associate - Anchorage, AK

Anchorage, AK

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French Bilingual, Partner Support Coordinator