Trupanion reviews

3.2

44% would recommend to a friend

(425 total reviews)
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Margi Tooth

42% approve of CEO

40% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 425 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

425 reviews
1.0
Mar 19, 2026

Avoid at all cost

Recommend
CEO approval
Business Outlook

Pros

-Remote work -Paid sabbatical -Free insurance for 1 pet

Cons

- Absolutely no transparency. Even after several years, I have no idea what the salary range for my position is. They keep giving super vague information, saying some tasks may vary per person and so do the wages etc. - Horrible short/long term disability. No care in the world for their employees well-being, even during a life crisis. - If you speak your mind about what could be improved or point out their lack of action in situations that cost the company a lot of money for no reason at all, which greatly impacts their members premiums, you are seen as a troublemaker and they will start to dig up whatever they can on you to dispose of you. - They just started to give annual raises in 2025, which are a big fat joke because even if you are a top performer, you could still be considered as meeting the expectations (only). Even if you meet the expectations, you could still get as low as a 1% raise. And despite the tiny raise on your base salary, they keep cutting on our bonuses so in the end, your salary keeps going down. - Impossible to move up the chain. People with no or little experience gets promoted before you do. No explaination given. Not even a feedback on your interview. I guess you either need contacts and/or never question management decisions (even when they make no sense at all). - RSU's price continues to tank due to poor management decisions. I would have more to say but these are the main cons.

4.0
Jan 30, 2026

Ok but not ok

Recommend
CEO approval
Business Outlook

Pros

Great benefits and pay, and nice time off

Cons

Mentally it’s horrible call center

Viewing 7 - 9 of 425 Reviews

Glassdoor has 441 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.