Trupanion reviews

3.2

44% would recommend to a friend

(425 total reviews)
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Margi Tooth

42% approve of CEO

40% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 425 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

425 reviews
3.0
Jan 15, 2026

No transparency

Recommend
CEO approval
Business Outlook

Pros

Great benefits and flexibility, a lot of great coworkers

Cons

No transparency - we have been experiencing low work loads for months and been told it’s a software issue not pulling tasks properly, it’s just due to reorganizing responsibilities, not to worry, and then they suddenly did a layoff where a substantial amount of upper management was removed, and the communication to the team has been minimal.

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Trupanion Response
4mo
Thank you for taking the time to share your insights and experience of working at Trupanion. We genuinely are glad to hear that you have built strong connections with your colleagues and value our benefits package. We also acknowledge the areas you've mentioned that need improvement when it comes to departmental communication and the frequency and content of messaging coming from leadership. If you have any additional feedback or insights you'd like to share, we encourage you to set up a confidential time with People Operations and your People Business Partner.
2.0
Dec 8, 2025

As corporate as it gets

Recommend
CEO approval
Business Outlook

Pros

A lot of PTO that is front-loaded. Benefits were also good. My last manager (I had six in five years) was great. Great colleagues

Cons

The list is long. In five years I didn’t get a single COI increase. I never got a pay increase for performance either (I was a top performer). Colleagues were chosen for promotions over me who just happened to be friends with the managers outside of work. My last year, they implemented this laughable performance review process and my manager gave me a glaring review and put me in the highest increase bracket (3-5%) but I somehow got a 1% after ‘upper management’ reviewed. This company generates over a $1.5 billion in revenue but they just couldn't spring for that extra increase, which tells you everything you need to know about how they value their employees. We had three different restructures, two of which came at a time when our team was performing well, yet multiple people lost their jobs and our bonuses were cut. The justification never came and any time we had with the upper management was filled corporate lingo that just made things more confusing. We would just get an email or a surprise meeting where the news was shared with no more emotion than someone has when brushing their teeth. ‘Hey your teammates have been fired and your job is different now’, followed by something about alignment, vertical integration, efficiency, etc. I had six different managers in just under five years. Getting any resources from a different team takes about 75x longer than it should, things move incredibly slow. I’m not naive, nobody on the payroll is looked at as more than a number, but let’s not pretend?

3.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and hours mostly alright company

Cons

They restructure often and let people go without it seems much thought

Viewing 10 - 12 of 425 Reviews

Glassdoor has 441 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.