Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
5.0
Oct 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Meaningful work, caring and inclusive company

Cons

I cannot think of anything

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Trupanion Response
2y
Thanks for 5 star review! Trupanion's mission and vision are at the heart of what we do and we love to hear that you find your work meaningful.
5.0
Oct 1, 2023

Good Environment

Recommend
CEO approval
Business Outlook

Pros

Great team and team culture

Cons

Nothing came to me right now

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Trupanion Response
2y
Thanks for the 5-star review! We love to hear that you are part of a great team and enjoy the company culture!
1.0
Sep 28, 2023

Horrible Leadership

Recommend
CEO approval
Business Outlook

Pros

Trauma bond with my peers helped me cope with the day to day

Cons

Just don't work here. From what I heard from others, Truapnion was apparently a magical place to work for before 2020, but as a pandemic hire, I never got to experience anything apart from micro management, abusive leadership, and truly absurd and terrible business decisions. If my partner didn't insist that we keep the insurance for our dogs, I would cancel it and be done with the company entirely. I'm very grateful that I left, but as a person of color, I wanted to warn others that this company is full of white people that are completely ignorant of their own racial biases with no genuine interest in creating policies that support their diverse employees. All the stuff they advertise about DEIB is a sham. Within the same month that an unpaid DEIB working committee was circulating in my inbox (who wouldn't want to put in more work and emotional labor to still be paid less than your white counterparts???), I was told by the team's new director that while it had been "nice" of leadership to have been paying me for my bilingual skillset, there wasn't a "business need" so they would be eliminating my added compensation. She told me it would have been better for me to speak French! (As if all non-English speakers are a monolith and we can just switch to a different language) Mind you, I worked with MANY Spanish-speaking clients, so I would have inevitably needed to speak Spanish in my role, but of course, for free. Not to mention the many resources that I translated into Spanish for the team, and would likely be asked to do so again. Please also be aware that compensation models shift and managers do not clearly communicate how much you will be paid. Right before I left, and at the same time that the team's director chose to eliminate compensation for my language skills, my team was verbally told that our job titles would be shifting and my bonus model would be changing to a flat dollar amount PER COMPLETED ACTION. Once the rubber hit the road and job titles were changed, we were then told in writing that our bonus would be paid out only AFTER WE HIT A CERTAIN THRESHOLD OF PRODUCTIVITY THAT NO ONE HAD EVER BEEN ABLE TO DO BEFORE... So basically a zero dollar bonus. The group of us tried to contest the decision but we were flat out told that we needed to stop causing "obstacles for the team" by complaining about our pay or we would be fired. I, of course, quit, and then the other two people on the team were inevitably fired. The director of our team would openly call Donald Trump a "cheeto" and then grift us on pay. The cognitive dissonance is so bitterly frustrating, it's almost funny.

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Trupanion Response
2y
Thank you for taking the time to share your experience. We appreciate the time you spent working at Trupanion and if you have further feedback you would like to share, please reach out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.
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Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.