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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      427 reviews
      1.0
      Aug 31, 2017

      No trust, low pay, dysfunction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dogs and dog walking. Good benefits

      Cons

      Senior leadership is not trust worthy, communicate poorly, and have their favorites. No career development!! People who claim they are "here to help" with career development are some of the most unapproachable people in the company. It feels like if you aren't friendly with the right people or push the wrong buttons, you are not going anywhere. And good luck getting paid more! Lets just say, I was sold on something totally different when I interviewed.

      2.0
      Mar 24, 2017

      Love the CEO

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some incredible people working there,

      Cons

      Shady managers, if they don't want you there they will find a way to push you out right before your five year sabbatical

      2.0
      Aug 3, 2015

      Good company, but still needs work

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Trupanion is like a family, but with big business goals. This is good in the sense that it feels like you can make a difference in the companies future. All of the staff and management are very friendly, making it a nice place to work. Working in teams was never an issue, and coming to work was fun. Of course if you like pets, that helps a lot. Also, their way of doing business is as respectable and honest as can be for an insurance company.

      Cons

      The biggest issue with Trupanion is their way of measuring job performance and rewarding good employees. I would work hard, performed a very difficult job, but received very little recognition for it. They were measuring things that had very little to do with job performance, which affected all employees negatively. It honestly didn't make any sense. And I don't recall there ever being an "employee of the month" or anything to highlight great employees. Additionally, any ideas for improvements went unnoticed and unrecognized, and that was very demoralizing as an employee trying to help the company get better.

      avatar
      Trupanion Response
      10y
      Thank you for your honest feedback and detailed review of Trupanion. We appreciate the clarity of your concerns and are happy that you recognized the mission behind our company.
      Viewing 109 - 111 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.