Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 29 reviews)); "Great culture and Atmosphere at Trupanion" ((in 20 reviews)); "Amazing work life balance Largely work from home Free pet insurance (for one pet)" ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 13 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 29 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 24 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 22 reviews)); "Low salary" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

5.0

Jan 3, 2023

Retention

Recommend

CEO approval

Business Outlook

Pros

Great management and remote team

Cons

Workload is heavy. Can be stressful at times

Trupanion Response

3y

Thanks for leaving a review! Transitioning from a Seattle office to a widely distributed team over the last few years has been a big change, but I am so glad to hear that you are also enjoying the remote environment and your team. Retention is a crucial team at Trupanion, educating pet parents on the importance and value of continuing their policy. If there is anything more we could add to our training or onboarding resources, I would love to hear your feedback! If you are comfortable, you can email me directly at Anna.berentson@Trupanion.com to share more insight on how we can continue to set new Retention team members up for success.

5.0

Dec 11, 2022

Good place to work

Accountant

Recommend

CEO approval

Business Outlook

Pros

Good work life balance yes

Cons

No 401k matching un fortunately

Trupanion Response

3y

Thanks for sharing your feedback! Work-life balance has been a high priority with Trupanion over the years and it is always great to hear that echoed in your employee experience. If you would like any additional resources around our employee benefits package and how other items can offset the lack of a 401K match, I encourage you to reach out to our benefits team at Benefits@Trupanion.com .

1.0

Dec 4, 2022

Great product, not so great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

The product itself is a great product to help protect pets.

Cons

Very underpaid compared to the cost of living and the median pay for an account manager. No annual reviews, no annual salary increases. You can be a top performer but there won’t be any resources for a salary increase, just a “good job, keep it up!” The only salary increase you will ever see is when the state mandates a higher minimum base salary. The bonus structure changes constantly and they basically took away everyone’s ability to bonus. No investment or development in employees. No opportunities to grow. You’ll only get the opportunity to move into a leadership role if you’re friends with others in leadership.

Trupanion Response

3y

Thank you for taking the time to share your experience working at Trupanion. We recognize that this team has gone through tremendous change over the years and that comes with better opportunities to set up the team for success going forward. Compensation is a continuous conversation that we are having at enterprise and global levels, which includes better education for our leaders and more transparency for our team members on this subject. We appreciate your candid feedback, and invite you to reach out to Jennifer Hernandez, Senior Director, People and Talent, if you want to speak on this further.

Viewing 142 - 144 of 427 Reviews

Jobs at Trupanion

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Operations & Automation Partner

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Trupanion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Retention

Good place to work

Great product, not so great company

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