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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Reviews by job title

      427 reviews
      2.0
      Jun 4, 2020

      In desperate need of leadership reform, very few "adults" in the decision-making room

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      the dogs, the mission, the people working hard every single day

      Cons

      the unattainable goals, the lack of empathy, the leadership

      avatar
      Trupanion Response
      6y
      Thank you for taking the time to provide your feedback – we value your input and will use it to help us grow and learn. I am glad to hear that you are also passionate about Trupanion’s mission and that you had a positive experience with your colleagues. That being said, it sounds like your experience working at Trupanion had some frustrations when it came to setting goals and keeping those goals attainable. If you’re open to it, I’d welcome the chance to talk with you more about your experience and hear your ideas on how we do a better job of creating and setting expectations. Please email me directly at bryn.lansdowne@trupanion.com so that we can discuss it further.
      1.0
      May 31, 2020

      You can do better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They care about pets. There are some really wonderful, smart, creative people.

      Cons

      Very have/have not culture with extremely out of touch and inexperienced leadership. I know a lot of people say that a pro to working here is all the dogs in the office but let's be honest a lot of places now have pets in the workplace and those maybe are places where you can be paid a fair wage and treated with respect for your input. This place has a lot of work to do to have a truly appealing and inclusive culture. There's a lot of talk about being fair and being transparent and being equal. But sadly those are just words.

      avatar
      Trupanion Response
      6y
      Thank you for taking the time to provide your feedback – heartfelt input, like this, helps us continue to evolve and grow as a company. I am glad to hear that Trupanion’s mission and overall pet passion were “pros” on your list, as those are things we are really proud of as a company. That being said, it sounds like your experience working at Trupanion was hard, especially when you didn’t feel trusted. If you’re open to it, I’d welcome the chance to talk with you more about your experience and hear your ideas on how we do a better job supporting team members. Feel free to email me directly at bryn.lansdowne@trupanion.com.
      5.0
      May 29, 2020

      Highly Recommended

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture, Growth Opportunities, Great Benefits

      Cons

      Growing FAST (start-up growing pains)

      avatar
      Trupanion Response
      6y
      Thanks for your feedback! So glad to hear you're happy working at Trupanion! Please reach out to me directly if you want to connect and discuss in more detail. My email is bryn.lansdowne@trupanion.com.
      Viewing 274 - 276 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.