Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
3.0
Oct 31, 2019

Sticking it out....for now.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits all around. PTO is generous and lots of perks. Bring your pet to work. Free daycare, etc.

Cons

The people... poor attitudes all around. The employees are socially awkward and complain A LOT. Not the types to make eye contact and smile as you walk by. No 401k match which seems to be the standard these days. Pay is on the lower end of the spectrum.

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Trupanion Response
6y
Thanks for posting a review! All fair points. Our RSU program is intended to be a way for team members to invest in long-term financial planning.
4.0
Oct 18, 2019
Recommend
CEO approval
Business Outlook

Pros

I really enjoy working here. I feel like we have wonderful benefits, especially health care especially since I have very real need of it. And who wouldn't be happy with all the doggos we have here? There are very supportive and approachable management and coworkers. I'm not quite sure what circumstances were going on in the 7/25/19 review, but I've never had that experience. I've always been able to talk to my managers. I have also found that my concerns are heard, surveyed with other members and were addressed accordingly when it was found to be a widespread issue. I think that we have an easy ability to bonus especially if you do what you're supposed to do: I easily bring down a second paycheck worth in bonuses. You can't be afraid to work hard here, but I think the change in benefits really ended up helping out a lot. There's additionally tons of opportunity to progress. We added new teams and new assistant manager positions. There are senior customer service positions opening up due to feedback from us too.

Cons

Technology isn't as adept as necessary - the main data system that we use gives us the most trouble, malfunctioning regularly. I also personally feel that we're promoting from within too early.

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Trupanion Response
6y
Thanks for posting this review!
5.0
Oct 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Everyone helps each other succeed, all benefits are very transparent, employee mental health very important having nap rooms, maternal nursing privacy rooms, puppy play rooms, PETS AT WORK, two different cafe/ala carte food selections in conjunction with rotating breakfast/lunch food trucks that come to the office, regular, flavored, carbonated flavored water available to any and everyone, coffee and snacks as needed to keep you going throughout the day, And overall VERY amazing place to be every day.

Cons

Parking in limited after 8AM.

avatar
Trupanion Response
6y
Thanks for posting a review! We're always assessing options to improve the commuter experience.
Viewing 286 - 288 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.