Tutor.com reviews

- The "mentors" and other managing staff do absolutely nothing to support tutors in terms of working towards a promotion - "Mentors" routinely berate tutors for going over arbitrary time limits (some students have access to unlimited minutes due to educational or corporate discounts) despite the fact that most students on the platform find longer lessons more effective - The pay is abhorrent; Tutor.com charges direct consumers $40/hour and tutors hardly see any of it - Nearly impossible to get a promotion in any form; over 400 sessions required with 4.5 star rating to achieve Level II — 300 more required for Level III amongst several other guidelines - Tutor.com will always side with the student; if a student complains about the tutor's methodologies, Tutor.com will swiftly chastise the tutor. I was told to stop avoiding the student's question in a session where the student was asking racially-charged questions with offensive answers - The "Tutor.com Classroom" application is poorly designed at best, and a nightmare at its worst; it is based on Internet Explorer and ages-old programming languages

My major issue is with how if a student complains about anything , the mentors have to re-enforce it, even when the complaint is due to the tutor following a tutor.com policy. I had one student actually complain because as an English tutor, I explained the difference between there and their. The mentor actually said I wasn't to correct them when the error was in their chat message. They really embrace the concept of the customer is always right. When the customer is a happy to be ignorant, middle school kid, obviously that can be a problem. I think it undermines their claim that they primarily care about education, obviously they do not. They also seem to think we can read the minds of every student and avoid making them complain in any way. The culture is not supportive of the tutors so I am pretty sure their turn over rate is high.