Twilio reviews

OMG where do I start? Twilio is an awful place to work as a salesperson. They have been having a sales hiring surge over the last year after the new COO came to Twilio from Salesforce. He is trying to make Twilio into Salesforce's image and is making it a terrible sales culture. So much change in territories and comp plans that it was impossible to build a pipeline. The comp plan is so hard to understand that reps just give up trying to figure it out. (30 pages long) Twilio pays comp 4 times a year. 45 days after the end of the quarter. And when they do pay comp it is usually wrong. There are constant battles between sales, operations and legal. The processes are so arduous to follow and they are constantly changing. And you better watch out if you want anything done quickly. The legal and operations teams have no sense of urgency. and if you do need something done outside of the process they will penalize you for it . There are so many cliques at Twilio that if you are not in the "cool crowd" then you are isolated and ignored. Favoritism is rampant. Reps who are favored get all the good leads and opportunities. Executive sales leadership is the worst I have ever experienced. They do not value salespeople who color outside the lines and if you upset the wrong person you get fired for some trumped up reason. If you don't fit into their sales model then they find ways to make you exit the company. Cutting territories, moving people around and reassigning accounts and pipeline. If you have a problem with management don't go to HR. All they do is tell your manager what you said. Bottom line-Twilio is a horrible place to work for salespeople.

Management at all levels is a disaster. The leadership changes direction so regularly that it is difficult for teams to achieve their goals. Not only is this frustrating, but over time the cumulative impact of projects repeatedly being discarded is a huge hit to morale. Team and departmental management lacked the skills needed to motivate and grow their employees; in my 2 years at Twilio I was rarely provided with any practical leadership or professional development opportunities despite asking for them. Despite their stated commitment to diversity and inclusion, my experience was that men were regularly favored over women in terms of promotions, leadership opportunities, stretch assignments, and access to their skip-level managers. The majority of their stated anti-racist layoffs, at least on my team, consisted of women, people of color, and people with disabilities. It is my opinion that the DEI team that was established is just for optics; my team regularly interacted with them and they had a reputation for using intimidation and bullying tactics to achieve their goals - completely counteractive to how a DEI team should behave.