Pros
I’m really worried about how Two Chairs is treating their mental health staff. Just want to give a heads-up to anyone thinking about working here.
Management is starting to seem shady. Things aren’t as clear as they used to be. They say one thing and then do the opposite, and now it feels like people’s jobs are on the line. If you check out other reviews, you’ll see a lot of stuff about the big changes since 2025. It’s been frustrating, but I wasn’t really worried about losing my job until the last few weeks.
One big thing they changed is the KPIs (key performance indicators). They took no-shows and late cancellations out of the numbers. Before, if a client missed or canceled last minute, we weren’t punished for it. But now, that’s not the case. Therapists are struggling to meet their numbers and being told to add more clients to make up for the fact that Two Chairs never worked out no-show fees with their biggest client (Kaiser).
At first, it was just an annoying change since management kept saying no-shows and cancellations wouldn’t be held against us while they figured it out. But now it’s clear they’ve been lying. Some people are already getting put on performance improvement plans because of their no-shows and cancellations. That’s totally different from what they’ve been telling us — that it wouldn’t count against us. They also said it wouldn’t mess with our raises, but now, no one’s saying anything about our jobs being in danger because of a scheduling issue we can’t control.
It’s honestly kind of scary, and it feels like they’re not being upfront about how they’re treating employees. This is happening right after they did an "apology tour" because of all the bad feedback they got from workers.
How many people are going to get fired for not hitting these new KPI numbers? How many are going to be forced to accept PIP plans they didn’t even know were possible? When is management going to stop saying one thing and doing another? They’re making it seem like everything’s fine, but they’re really just setting people up to fail.
If no-shows and late cancellations are going to cost people their jobs, just stop pretending it’s only about raises.
Cons
Management needs to be honest.
