U-Haul reviews

When you go through training, it will be emphasized over and over that this is not customer service, but customers sales. That's fine, except 50-75% of your day will be spent doing customer service.... confirming existing reservations, taking storage payments, trouble-shooting. When you get reservation calls, DO NOT deviate from the script one bit! Your calls are monitored and if you deviate, you will be told about it. It doesn't matter if following the script is irritating the customer, modifying how you handle the call to please the customer is frowned upon. It seems that customers are viewed as numbers and are not important. The base pay is unlivable. They will reel you in by telling you that you can make up to $18/hour in reservation bonuses, but don't believe them. You have no control over the type of calls you receive and as I said, 50-75% of your calls will be non-reservation based calls. And if you fall below 3.25 reservations per hour, you will receive a performance improvement plan. Communication is very non-existent. I was with the company 6 months and still finding out information I should have known from the beginning. There are some downsides to working from home. When things slow down, wfh agents are the first to have their hours cut. You are also tethered to your computer, so this is not a work-from -home job where you can get things done around the house. Their wfh software that you are required to install on your personal computer is very intrusive. Seem suspicious as it monitors your activity.

The way they have you go about completing tasks is outdated and archaic. Too much clicking around in multiple screens to help a customer. It's a good job, but this part turned me off. I feel like their customer information system and pos could be condensed. You're also expected to take calls solo in week three but it's like you don't even want to because of the struggle to navigate throughout the many screens they force you to use.