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U.S. Bank

Engaged Employer

U.S. Bank Inbound Fraud Representative reviews

3.0

10% would recommend to a friend

(22 total reviews)
avatar

Gunjan Kedia

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

4.6

Diversity & inclusion

3.3

Compensation and benefits

2.4

Career opportunities

1.7

Culture & values

1.5

Work/Life balance

1.4

Senior management

Inbound Fraud Representative employees have rated U.S. Bank with 3.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Inbound Fraud Representative professionals have an average working experience there. U.S. Bank is rated in line with the average (within 1 standard deviation) by Inbound Fraud Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

22 reviews
4.0
Feb 26, 2021

Decent for a call center gig

Inbound fraud
Recommend
CEO approval
Business Outlook

Pros

DISCLAIMER: Company culture varies widely between the different call centers. My experience is only for the CDA center. Pros: Transparent expectations and pay scale. Pretty good dental/medical/vision available on day one. No call scripting, aside from a couple small legal disclosures. Extremely flexible work from home options during COVID, and strong in-office policies to keep the workplace as safe as possible. Yearly performance based bonuses/raises that you actually WILL get if you work for them. And U.S. Bank has hands down the best environment I have ever been in for LGBT employees (including really solid corporate wide policies for trans people to work under preferred name/etc without any hoops to jump through).

Cons

When I started the Fraud department was the place where they trusted us to have a brain and some common sense - compared to the customer service departments, there were fewer inane checkboxes and a larger focus on just getting the job done, and as long as it was done right that's all that mattered. Within the last few months executive decisions from on high have been slowly chipping away at that independence, starting to dictate in increasingly specific ways how calls should be processed. Local level management is fighting back against it, but they're slowly losing the battle.

3.0
Feb 22, 2021

A lot of phone calls

Inbound fraud representative
Recommend
CEO approval
Business Outlook

Pros

Ability to work at home.

Cons

Be prepare to handle 30 or more phone calls a day within 8 hours shift. A lot of complaints and cries from customers.

Viewing 19 - 21 of 22 Reviews
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Glassdoor has 12,871 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.