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U.S. Bank

Engaged Employer

U.S. Bank Customer Service Representative CSR reviews

3.7

83% would recommend to a friend

(38 total reviews)
avatar

Gunjan Kedia

52% approve of CEO

90% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.1

Diversity & inclusion

4.0

Culture & values

3.7

Senior management

3.7

Career opportunities

3.4

Work/Life balance

Customer Service Representative (CSR) employees have rated U.S. Bank with 3.7 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. U.S. Bank is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

38 reviews
4.0
Mar 17, 2026

Positive work environment

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The work environment and management are very positive and make sure to provide there agents with the support needed in order to ensure smooth production.

Cons

Metrics aren’t as strict but a bit more flexibility would be nice.

3.0
Aug 1, 2025

For a long term stable income with increases of pay.

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The job was fairly stable in terms of pay, with increases yearly. The benefits were there. Medical insurance, health insurance dental insurance. However I did not opt for these choices. I would say that in the grand scheme of things if this is something you are looking to create a career out of it may be best to look elsewhere. I found that it was a bit difficult to move up and they keep you working constantly so you never have the energy to put into trying something else.

Cons

Meeting metrics is always put as priority and no matter how hard it is if you aren't meeting the metrics that is what you will hear about in your one on ones with your manager.

Viewing 1 - 3 of 38 Reviews
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U.S. Bank reviewsU.S. Bank Customer Service Representative (CSR) reviews

Glassdoor has 12,870 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.