Is U.S. Bank a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at U.S. Bank have rated their employer with 3.7 out of 5 stars in 38 Glassdoor reviews. This is a higher than average score with the overall rating of U.S. Bank employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at U.S. Bank now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at U.S. Bank .

Does U.S. Bank pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at U.S. Bank with 4.4 out of 5 stars based on 38 anonymously submitted employee reviews. This is 31.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at U.S. Bank.

What are the top reviewed jobs at U.S. Bank?

Personal Banker (379) , Client Relationship Consultant (332) , Universal Banker (316) , Teller (311) , Customer Service Representative (263) , Branch Manager (226) , Bank Teller (223) , Vice President (118) , Project Manager (106) , Software Engineer (103) , Operations Manager (89) , Analyst (86) , Manager (85) , Business Analyst (84) , Mortgage Loan Officer (83)

What are the pros of working at U.S. Bank according to real employee reviews?

"The benefits are good and they encourage volunteering in your community and getting paid for it." ((in 1005 reviews)); "Great place to wok for an pay is good!!" ((in 679 reviews)); "Good work life balance and SLA" ((in 649 reviews)); "Overall the company is a good to work for and most the other employees are great people." ((in 583 reviews)); "Culture is great and very helpful." ((in 367 reviews))

What are the cons of working at U.S. Bank according to real employee reviews?

"Management is very poor and team lacked diversity" ((in 549 reviews)); "Management wants you to move up which is good unless your specific manager is lazy which mine was." ((in 278 reviews)); "They move slow and upper management is horrible" ((in 220 reviews)); "No training in the beginning which is hard for a new worker and no sign" ((in 207 reviews)); "They give you a low salary and do not allow you to make money until your 90 days of training are over." ((in 182 reviews))

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U.S. Bank

U.S. Bank Customer Service Representative CSR reviews

3.7

83% would recommend to a friend

(38 total reviews)

Gunjan Kedia

52% approve of CEO

90% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.1

Diversity & inclusion

4.0

Culture & values

3.7

Senior management

3.7

Career opportunities

3.4

Work/Life balance

Customer Service Representative (CSR) employees have rated U.S. Bank with 3.7 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. U.S. Bank is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

38 reviews

4.0

Jul 17, 2025

Good pay and flexible hours

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay was great for what it was worth to me. Hiring process was informative enjoyable and engaging. They offer a wide range of services to their employees to help them to get better. Tuition reimbursement is offered.

Cons

Direct managers aren't very involved as much as you'd need to try and advance within the company.

2.0

Jul 14, 2025

Maximum Stress Levels

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home after being with bank for awhile

Cons

low pay, excessive workload, micro micro management, stress, since it's solely phone conversations you get talked to like trash

1.0

Apr 2, 2025

Ew

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good starter job, ok benefits

Cons

Everything. All lies. Worst job I’ve had

Viewing 4 - 6 of 38 Reviews

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Jobs at U.S. Bank

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U.S. Bank reviews FAQs

U.S. Bank reviews U.S. Bank Customer Service Representative (CSR) reviews

U.S. Bank

U.S. Bank Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and flexible hours

Maximum Stress Levels

Ew

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