Is USAA a good company to work for as a Infrastructure Engineer?

Infrastructure Engineer professionals working at USAA have rated their employer with 4.4 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Infrastructure Engineer Jobs at USAA now and start preparing for your job interview by browsing frequently asked Infrastructure Engineer interview questions at USAA .

Does USAA pay Infrastructure Engineer employees well?

Infrastructure Engineer professionals rate their compensation and benefits at USAA with 3.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Infrastructure Engineer salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (108) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1721 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 505 reviews)); "It values support of the military and allows for a great work life balance." ((in 324 reviews)); "Yearly Bonuses are great and helpful." ((in 260 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 143 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 300 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 67 reviews))

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USAA Infrastructure Engineer reviews

4.4

40% would recommend to a friend

(16 total reviews)

Juan C. Andrade

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.4

Work/Life balance

3.7

Compensation and benefits

3.4

Diversity & inclusion

3.2

Career opportunities

3.1

Culture & values

2.2

Senior management

Infrastructure Engineer employees have rated USAA with 4.4 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Infrastructure Engineer professionals have an excellent working experience there. USAA is rated 22% above average by Infrastructure Engineer professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

16 reviews

3.0

Aug 11, 2023

Good company losing it's military value

Infrastructure engineer

Recommend

CEO approval

Business Outlook

Pros

The pay is better or on par for most banks. The benefits package is good. They provide lots of opportunities for training.

Cons

You must surround yourself with the people with the power and run in the right circles to get promoted. Promotion can be subjective, and you have to have a large project or something that is OKR level. The benefits have decreased over the last couple of years. The health insurance offering is half of what it used to be. There is a lot of nepotism at USAA. They have removed the work-from-home option and are forcing everyone back into the office. The culture is not a good fit for everyone.

2.0

Aug 4, 2023

Executives show lack of care for Employees

Infrastructure engineer

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are alright.

Cons

4 days a week forced RTO is a terrible way to treat employees after three years of evidence that WFH is effective. Too many layers of management. Bureaucracy is out of control. Technology plan is nonsensical and wasteful.

3.0

Jun 28, 2023

Not what they used to be

Infrastructure engineer

Recommend

CEO approval

Business Outlook

Pros

Good salary, benefits, and great coworkers.

Cons

Not enough resources to complete the amount of work assigned. Forced Return To Office (RTO). Layoffs have increased and cut critical resources needed to support the infrastructure. Environment and moral has become toxic.

Viewing 4 - 6 of 16 Reviews

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USAA Infrastructure Engineer reviews

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Reviews by job title

Good company losing it's military value

Executives show lack of care for Employees

Not what they used to be

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