Question 1

Is USAA a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at USAA have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at USAA.

Question 2

Does USAA pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at USAA with 4.2 out of 5 stars based on 22 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at USAA.

Question 3

What are the top reviewed jobs at USAA?

Accepted Answer

Claims Adjuster (294), Insurance Agent (201), Software Engineer (174), Director (121), Customer Service Representative (109), Auto Claims Adjuster (107), Insurance Professional (100), Member Service Representative (93), Financial Advisor (92), Auto Adjuster III (82), Senior Software Engineer (81), Manager (75), Financial Foundations Specialist (70), Insurance Sales Agent (62), Property Adjuster (58)

Question 4

What are the pros of working at USAA according to real employee reviews?

Accepted Answer

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1692 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 532 reviews)); "It values support of the military and allows for a great work life balance." ((in 316 reviews)); "Great bonuses every year and christmas parties" ((in 275 reviews)); "Great Pay and Great Benefits" ((in 137 reviews))

Question 5

What are the cons of working at USAA according to real employee reviews?

Accepted Answer

"There was poor management and it made for a hostile environment for some of us." ((in 301 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews)); "Lots of layoffs recently yikes" ((in 71 reviews))

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