Is USAA a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at USAA have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at USAA .

Does USAA pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at USAA with 4.2 out of 5 stars based on 22 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (108) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1707 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 515 reviews)); "It values support of the military and allows for a great work life balance." ((in 332 reviews)); "Yearly Bonuses are great and helpful." ((in 266 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 143 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 302 reviews)); "Very good and very bad managers at USAA." ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 78 reviews)); "Lots of layoffs recently yikes" ((in 71 reviews))

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USAA Customer Service Representative CSR reviews

3.1

100% would recommend to a friend

(22 total reviews)

Juan C. Andrade

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Career opportunities

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.1

Senior management

Customer Service Representative (CSR) employees have rated USAA with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

22 reviews

1.0

Jul 11, 2023

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Did not like working there on the phones

Cons

Everything there was a con. There was no good

5.0

Mar 29, 2023

Customer Service

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The leaders in the chat communicate very well

Cons

Sometimes the system itself doesn't work

4.0

Mar 24, 2023

It's great!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I love USAA they really care about their members and give you time to take care of them well.

Cons

They do not want you to completely tell the members why their insurance is high

Viewing 13 - 15 of 22 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Life, Annuity, and Service Specialist - Entry Level

Member Relations Advisor Lead

Insurance Professional – Sales and Service

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USAA Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

None

Customer Service

It's great!

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