Is USAA a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at USAA have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at USAA .

Does USAA pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at USAA with 4.2 out of 5 stars based on 22 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 537 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 273 reviews)); "Great Pay and Great Benefits" ((in 142 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 298 reviews)); "Very good and very bad managers at USAA." ((in 239 reviews)); "Poor leadership that doesn't understand the company mission statement." ((in 173 reviews)); "Upper management could care less about front" ((in 73 reviews)); "Lots of layoffs recently yikes" ((in 63 reviews))

Skip to content Skip to footer

Notifications

USAA

USAA Customer Service Representative CSR reviews

3.1

100% would recommend to a friend

(22 total reviews)

Juan C. Andrade

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Career opportunities

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.1

Senior management

Customer Service Representative (CSR) employees have rated USAA with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Jan 10, 2024

Okay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great pay and great benefits Management was good

Cons

Hours can differ and may have to start on second shift

4.0

Dec 29, 2023

Good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Education paid for by the company

Cons

Not really any cons if your a csr

2.0

Jul 26, 2023

Run

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Holiday bonus Annual bonus Pension

Cons

Micromanage Always trying to find a negative

Viewing 10 - 12 of 22 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Life, Annuity, and Service Specialist - Entry Level

Life, Annuity, and Service Specialist - Entry Level

Health Solution Specialist Intermediate (Level 2) – Life Company

USAA reviews FAQs

USAA reviews USAA Customer Service Representative (CSR) reviews

USAA

USAA Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay

Good company

Run

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

USAA reviews FAQs

Jobs at USAA