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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Jun 28, 2016

      No Country for Old Men

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, and depending of what you do this company can be great or can be hell. There are people walking around from meeting to meeting, and there are people spending 10 hours call after call.

      Cons

      Must be 28-45 years old to get promoted. USAA does not have interest in promoting people over 45 years old not matter how experience is the person. It can be micromanaged. One must be a member of "the club" to be promoted or participate in special projects.

      3.0
      May 31, 2016

      Call Center USAA

      Bis specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get tickets at a discounted rate to Orlando Studios, check is alright(for the amount of work you do, you'll be paid better at MetLife). Getting trinkets every now and again, and there's a daycare. That's interesting.

      Cons

      Micromanagement! I completely understand having to be held accountable for your actions or having standards, but to nick-pick at calls to look for something wrong is just ridiculous. ALL OF THE TIME.. you never do a great job. Something wrong will be found. Always have to sell items, even to members who dont want or need it. You can have a great call, rapport, take care of their requests, EVERYTHING, but if you dont sell, you'll get bad marks. So I just offer stuff and say that I did it. No movement to move to other departments that don't require selling-like admin/clerical work. Schedules, last schedule bid came out, if you worked on the weekends, no options offered. Complete crud. High turnaround. 5 out of the 11 employees I started with have fled, and in June it'll be a full year.

      1.0
      Apr 14, 2016

      Horrible Company

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits package (health, dental, retirement)

      Cons

      You are expected to meet ridiculous demands. There are certain goals and criteria you are expected to meet, on top of taking hundreds of calls and complying with dozens of technical and compliance aspects on every single call. It is near impossible to just stay afloat. Management is all over your case when you are struggling, and constantly suspicious when you are doing well. Working there is like being in prison.

      Viewing 352 - 354 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.