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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Oct 10, 2017

      not the company it was

      New member solutions
      Recommend
      CEO approval
      Business Outlook

      Pros

      you can buy 40hours of PTO at the beginning of the year lots of amenities at the campus (gym, cafeteria,shop)

      Cons

      *over worked / overloaded employees. *prices are no longer competitive in the market- so VERY difficult to sell *in the "sales" team- we are expected to push banking products on members regardless of the need or interest in our bank whenever discussing insurance *all employee short term and FMLA benefits are outsourced to Liberty Mutual- who sucks big time with communication and actually paying out valid claims

      2.0
      Oct 6, 2017

      Loan Originating

      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off, good benefits (401k with matching, education, health)

      Cons

      Horrible software, training is broken, minimal mortgage products, shallow mortgage knowledge across the enterprise.

      4.0
      Oct 4, 2017

      Great Company/Stressful Job/Hard to advance

      Senior specialist in insurance
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Health care, Dental, Vision (Point system to let you get a discount on this too) - 401k (8% match & gets better as you get closer to retirement!) - Half price healthy foods in the cafeteria - Starbucks in the building - Constantly tries to keep up employee morale with appreciate events, free meals, candy, recognition etc - Pays for college and promotes employee professional development - Most members are respectful when they call (not your typical call center where everyone is rude, but you do get it on occasion) - Most managers are understanding and supportive - Good pay for essentially an entry level job + bonuses - Good training programs for both getting your insurance license and after - Empowers front line employees to make decisions (you don't always have to get a manager to help a customer or make exceptions) - Work at home opportunities

      Cons

      - Call center environment. You are on leashed to your desk 8 hours a day, call after call after call....Some people have been taking calls for 20 years. - Very limited positions that are not off the phones. You can advance, but it is just too a more advanced call center potion (basically your advancement means you can sell more variety of products). - If you want to get into anything not on the phone, it is very competitive. Since they do offer so many benefits like school, professional development etc everyone meets minimum requirements. So if one manager position opens, there may be 100+ internal applicants your competing with. - It is a sales position - no matter how you phrase it, it will come down to #'s - Managers will make or break your impression of the company. Try not to make assumptions, but if you consistently feel like your failing you may need to change who your leader is.

      Viewing 445 - 447 of 7,681 Reviews
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      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.