USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Aug 11, 2017
Recommend
CEO approval
Business Outlook

Pros

-Benefits are great -401k match at 8% is unheard of -Tuition benefits are awesome

Cons

This sounds much easier than it actually is. Working in a very high-stress call center -Answering anywhere from 20-50 calls per day -Selling products simply to meet quotas and not *actually* do what's in a customer's best interest -Quotas on how many calls you can transfer to another area to sell something they probably don't need -You will not use your brain in a constructive manner in this role. You will put info in a machine that spits out other info and you will then spit that info to a customer. -If you are great at zoning out and can see yourself being a repetitive, robotic, person devoid of any emotion or critical thinking for 3-5 years this might be an amazing job for you. If you can get off the phones and into support/management role - you can ride that wave to a very comfortable and lazy retirement with this company. If not, you will probably hate your life

3.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

My job was good but I felt like a worker ant, with 20k plus people each position had hundreds of applicants. I spent many hours driving and felt I was not being developed. Things slowly started to stop or was changed.

Cons

My job was outsourced to Mexico/India. I knew many people working 20+ years who some were vets who lost there job to someone outside the US. For a company with USA in the name, they are still about profit and will let you go if it means it saves them money

2.0
Jun 22, 2017

Outsourcing

Recommend
CEO approval
Business Outlook

Pros

Good Benefits, nice perks as well

Cons

Outsourcing, lost my job to Mexico/India

Viewing 451 - 453 of 7,681 Reviews

Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.