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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,682 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Feb 18, 2024

      USAA Training

      Disputes analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great campus at the Phoenix office. They have tons of areas to eat and relax on break.

      Cons

      The absolute worst training I have ever received. They told me I was going to be a disputes analyst and then a month in switched me over to a fraud analyst. The training only lasted 2 weeks and went so fast I couldn’t even comprehend how to do the job. There was no help desk only a group chat. Then they laid me (and every other agency contractor) off and sold my job (an American Service Member) to an overseas company. I have zero respect for this company after this interaction. Hopefully this helps dissuade people from considering this employer.

      1.0
      Feb 7, 2024

      Nothing notable

      Member debt solutions representative, iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stability can be a pro.

      Cons

      Workload is too much. They pile on more and more for you to handle and don't increase your pay. Set ridiculously high expectations and criticize everything. Moving up is hard because they expect you to stay in your role for 8 years or more.

      Viewing 514 - 516 of 7,682 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.