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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,684 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Oct 12, 2023

      Had to leave

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, PTO, Membership, and Campus amentities

      Cons

      High call volume, unorganized resources, lack of support, hard to get off the phones

      2.0
      Sep 27, 2023

      Used to be better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supporting the military community is rewarding.

      Cons

      Wayne Peacock is a true peacock. It's all about Wayne, employees be damned. RTO rules make no sense - now we just sit in the office and Zoom each other. Benefits changes getting worse. Internal bureaucracy and bloated leadership is nuts.

      2.0
      Sep 26, 2023

      Too much

      Professional insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits, free meals and amazing building. But, this doesn’t make employees happy.

      Cons

      They lied since the beginning. They are always looking because of the high rate of employees that leaves monthly. They offer you a very nice amount of salary in the beginning, but when you are in, what they ask you to sale is so much that the stress is awful. Training is not enough. Run away! Family and peace of mind goes first than money. Also, if you want to grow, they will pay for you to study but you need to continue with your degrees for compete.

      Viewing 523 - 525 of 7,684 Reviews
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      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.