USAA reviews

3.2

46% would recommend to a friend

(7,685 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Sep 10, 2022

Toxic environment at the Bank

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked for USAA for seven years The first 4 years I thought this was the best company I ever worked for. The culture and the people were amazing but new leaders were hired and the Bank became a very toxic place to work for.

Cons

- There is not diversity equity or inclusion. All executives for the president down are either white males or white females and reverently to improve diversity gay males were hired as executives. - People doesn’t get recognized based on performance or contributions to the organizational goals. People get promoted by mingling or networking. - The Bank has 3-5 major technology incidents per week with serious impact to the business and the CIO reports a green scorecard given that he doesn’t own risk or is held accountable for any technology outages. - FLOD is responsible for risk but the no support from IT or from the areas responsible to deliver regulatory notices to implement controls.

3.0
Mar 6, 2022

Good company on a slight decline

Recommend
CEO approval
Business Outlook

Pros

Great work culture. I work with lots of friendly people that all care about the success and growth of others. We've had many gatherings outside of work and we're all genuinely friends. My managers have been great too. All are very approachable and do care about employee success and not just the bottom line. Technologies can move a little slowly due to security and regulations but it's improving. Pay is good but I'm definitely aware of people that have left for a substantial pay increase. Benefits are excellent as well and I'm particularity thankful for their maternity/paternity leave policy.

Cons

Things have slowly changed over time to make it a little less pleasant for employees. Bonuses had been declining for years and eventually changed to an "incentive" so the bar for getting a full bonus was raised slightly. Performance reviews used to be "ratingless" but the new CEO brought back ratings. Promotion cycles changed to where promotions happen twice per year (used to be four times). Everyone was working from home due to COVID but now VPs (not managers mind you) want people back in the office but give almost no explanation as to why (productivity hasn't declined at all).

3.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

The benefits are still pretty good

Cons

The work load is not sustainable. USAA used to promote a work life balance but the past 15 months has been all work and no balance. You have to work overtime to get your adjuster work sone because you just take incoming calls all day long.. When they changed job descriptions they provided no training and changed everyone to a call center rep. Bonuses are the lowest ever, and the coaching and managment support is not available.

Viewing 547 - 549 of 7,685 Reviews

Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.