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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,684 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Apr 13, 2023

      How can you say you support the military if you don't support your employees who were in the military

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO is good. They're providing a generous severance package

      Cons

      I know a decorated disabled vet less than a year before retirement who has been laid off. I think this is important because it is an indication of how they no longer seem to support employees who were in the military. They have fewer and fewer people in management (including Wayne Peacock - Peacock is the first chief executive without a military background to lead USAA in its 100-year history) I think these management changes are responsible for the cutbacks and layoffs. The USAA motto is "We know what it means to serve" how can that be true if the CEO doesn't?

      1.0
      Mar 17, 2023

      Has gone downhill

      Product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is competitive, although bonus is being reduced each year.

      Cons

      Return to office mandate, including tracking attendance. Lack of remote opportunities. CEO’s salary doubled after a non-profitable year, including layoffs and reduced benefits for employees. No longer a best-in-class employer. Lack of transparency and trust in EMG. Feels like the company is slowly sinking. Removal of opportunities to share their opinions anonymously, and fear of retribution.

      3.0
      Jan 11, 2023

      Not what it once was

      Insurance professional i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid opportunities. Beautiful campuses, with multiple cafeterias, with full service Starbucks and company store. Employee recognition programs. Tuition reimbursement and development hours. Education support and training. On-site medical services and gym. Gym reimbursement for those who are fully remote. Various positions are available laterally. PTO can be purchased or sold. Diversity groups are available as well as volunteer programs to support local communities.

      Cons

      Shift diff reduced to 15%. Call center positions are a one-way street making it difficult to transition to the upper levels. High call volumes make it difficult to take time off. Call after call. The constant changing and rearranging of rules, leadership, and departments. Leadership is disconnected from the frontline. Morale has been down due to high attrition and heavy workloads. Insurance agents and claim adjusters are becoming more customer service/sales than the licensed advisors they once were. Benefits reducing. Removing employee benefits that employees looked forward too. Bonus significantly reduced. Diversity isn't measured making it easily forgotten about or just something to check the box off and say we have it.

      Viewing 544 - 546 of 7,684 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.