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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,685 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Sep 3, 2021

      Leadership has no clue

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were good for the job

      Cons

      Overworked, disrespected by members for following managements policy. No accountability. Outdated tech

      2.0
      Aug 23, 2021

      The love for USAA quickly dissipated.

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays relatively well, bonuses, lots of upfront PTO, some really good managers/VP's, easy to make friends with peers

      Cons

      Constant call centers with heavy sales, not upfront about what the job entails and what the expectations are, over-sells their 'work life balance', hard to get PTO approved, managers cross inappropriate lines, two promotions come quick but after that they are stagnant even with high sales numbers, managers can take away things that make your day easier (cancel team meetings/team building) schedule changes are promised but RARELY given

      5.0
      Aug 15, 2021

      Ok place

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, nice people, awesome medical, I personally like open communication with management and I feel they do listen with the exception of upper management but that’s at any company

      Cons

      Changes that make no sense, have to work overtime to get things done. They don’t say you need to work the over time but you get in trouble if you don’t meet metrics and the only way to keep on top of your workload is to work the overtime

      Viewing 559 - 561 of 7,685 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.