USAA reviews

3.2

46% would recommend to a friend

(7,687 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Mar 4, 2021

Abysmal and chaotic organization

Recommend
CEO approval
Business Outlook

Pros

Best business model and the original culture is amazing with a very powerful mission! Still great benefits.

Cons

Terrible management they are all brought from other banks with double promotions. All it takes to see that these people had limited responsibilities. They don’t have breadth or depth of experience. They are slashing bonus, reducing 401k, finding ways to get people to leave. This management team is ready to destroy the culture every meeting they adds slide on mission with hollow accomplishments. Turnover is crazy, but not people who have been here for years but those who have been here less than 3-5 years. The one thing that describes this company is chaos.

2.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

It's certainly a place where you can stick around for a long time. The 8% 401k match is great, the other benefits are good, and there is a program for newer hires that can help you make friends. I had a few other new hires on my project team, which helped a lot.

Cons

I got fired from USAA because of a bad manic health episode, for which I ended up hospitalized. Looking back, there was an opportunity to deal with me carefully and humanely. It should have been obvious that over about 2 weeks, my mental health was progressively deteriorating, and I was clearly not behaving normally, in contrast with the rest of my time on the job. I did not feel like there was proper due diligence in figuring out why I was acting that way; rather, the focus was on what I was doing. Instead, I lost employment (and health insurance) at a highly vulnerable moment, and it took at least 1.5 years, if not longer, to regain my footing professionally. This is a very specific case, so feel free to take it with a grain of salt. For me, it's extra infuriating because USAA deals with military service members, and mental illness is very common in that community. Surely they have at least some experience having to deal with that. To be fair, this is not a situation I would expect most companies to resolve well. But that would mark the difference between a typical corporate establishment and a fantastic company.

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Glassdoor has 8,378 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.