Is USAA a good company to work for as a Insurance Customer Service/Sales Representative?

Insurance Customer Service/Sales Representative professionals working at USAA have rated their employer with 3.2 out of 5 stars in 382 Glassdoor reviews. This is an average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Insurance Customer Service/Sales Representative Jobs at USAA now and start preparing for your job interview by browsing frequently asked Insurance Customer Service/Sales Representative interview questions at USAA .

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1722 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 503 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Yearly Bonuses are great and helpful." ((in 273 reviews)); "Great company values and great benefits" ((in 138 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Good managers are hard to come by" ((in 235 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 83 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews))

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USAA

USAA Insurance Customer Service/Sales Representative reviews

3.2

43% would recommend to a friend

(382 total reviews)

Juan C. Andrade

31% approve of CEO

39% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.1

Career opportunities

2.6

Senior management

Insurance Customer Service/Sales Representative employees have rated USAA with 3.2 out of 5 stars, based on 382 company reviews on Glassdoor. This indicates that most Insurance Customer Service/Sales Representative professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Insurance Customer Service/Sales Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

382 reviews

3.0

Jun 8, 2026

Rewarding work helping veterans but stressful sales metrics

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Helping veterans, building and benefits.

Cons

Promotion is very competitive and can take several years of interviews to promote to next level. Sales environment is more metrics based than customer based. The environment causes stress to employees.

4.0

May 21, 2026

Great work-life balance, but feel like just a number

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great work life balance with having a hybrid position. Plenty of PTO hours to use throughout the year. On site facilities for working out and playing sports.

Cons

Huge company, you can feel like just a number sometimes.

2.0

May 9, 2026

Good pay and benefits, but leadership is disconnected

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Good Pay Good benefits On the surface, the company tries to care about its employees. Mid level management cares about people.

Cons

Rigid structure. There are 0 accommodations, and they are unwilling to even try. Leadership is a disaster. The people at the top are truly disconnected from the day to day work. The new CEO, Juan Andrade, has no clue what USAA is supposed to stand for. The company will be more profitable under his new rules, but employee turnover will skyrocket and members will leave.

Viewing 4 - 6 of 382 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Development Product Owner (Intermediate Level) - Life Insurance

Health Solution Specialist Intermediate (Level 2) – Life Company

Insurance Professional - Sales and Service

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USAA reviews USAA Insurance Customer Service/Sales Representative reviews

USAA

USAA Insurance Customer Service/Sales Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Rewarding work helping veterans but stressful sales metrics

Great work-life balance, but feel like just a number

Good pay and benefits, but leadership is disconnected

Jobs at USAA

USAA reviews FAQs

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