Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1705 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 502 reviews)); "It values support of the military and allows for a great work life balance." ((in 340 reviews)); "Yearly Bonuses are great and helpful." ((in 289 reviews)); "Great company values and great benefits" ((in 131 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 297 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 82 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews))

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

4.0

Sep 11, 2023

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Good pay & benefits, gracious parental leave, 2 weeks extra pay for Christmas.

Cons

The culture is changing and good for a work life balance.

4.0

Sep 7, 2023

USAA

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Usaa has very good benefits

Cons

High levels of stress at USAA

4.0

Aug 30, 2023

Great Company but Phones are Hard

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

USAA has amazing benefits, great culture, lots of opportunity for fun activities off the clock. The training process was fantastic and prepares you to be knowledgeable and ready to answer questions about P & C products.

Cons

Working on the phones sucks - you can have a great conversation with someone, solve their problems, and feel like the best employee. But as soon as you get off the call, you immediately get another and it starts all over again. Some people can handle it and thrive and some people cannot. Because there are so many great candidates at USAA, it's very difficult to get off the phones.

Viewing 58 - 60 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

USAA

USAA Customer Service Insurance Agent reviews

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Reviews by job title

Insurance agent

USAA

Great Company but Phones are Hard

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