USAA reviews

Disorganized. Pay is low for the industry. Do more work for less money compared to competitors. Managers influence toxicity in the workplace including gossip. Promotes based on favoritism, nepotism vs. experience and promotability.

*Since Stuart Parker became CEO, the emphasis seemed to shift from caring about members and employees to being driven by bottom line only *Too many cooks in the kitchen when it comes to decision making; process improvements are made at a snail's pace (if at all) due to extremely bureaucratic environment *Promotions and hiring are largely based on who you know, not your experience or talent *Within the HR realm, there is a huge imbalance when it comes to how many people work in the Centers of Excellence (way too few) and how many are HRBPs (way too many) *The leadership team is gradually becoming more and more disconnected from the needs of the frontline employees *The pay is NOT competitive, particularly if you have worked at USAA more than a couple of years *The benefits used to be great but since switching from Humana to Aetna, the service and coverage have drastically decreased; additionally, the education benefit is wonderful to have but it is managed so ineffectively that it makes it super difficult for employees to use *There are way too many channels for submitting feedback and ideas; the organization could greatly benefit from having fewer but better-managed channels for communication *Very limited opportunities for career growth outside of the San Antonio office