Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 509 reviews)); "It values support of the military and allows for a great work life balance." ((in 321 reviews)); "Yearly Bonuses are great and helpful." ((in 278 reviews)); "Great Benefits, great for furthering your education" ((in 150 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 177 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 90 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews))

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

3.0

Nov 10, 2022

Meh company

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Good paid time off and tuition assistance

Cons

Very hard to move up

4.0

Nov 3, 2022

Dynamic Growth Opportunities

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Provides over $5,000/year towards educational benefits to employees

Cons

Pace due to quantity of calls (seasonally can be back-to-back with no break between challenging calls) can be mentally exhausting.

5.0

Nov 2, 2022

Best call center job at a fortune 500 company

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

-Respectful managers -Tuition paid for -No micro-managing -Decent pay -33 days PTO a year plus a week of unpaid time off if you want it

Cons

-Being on the phones takes a toll -Applying for jobs within the company is tough, it is very competitive if you are trying to get off the phones

Viewing 103 - 105 of 264 Reviews

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USAA

USAA Customer Service Insurance Agent reviews

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Ratings by demographic groups

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Meh company

Dynamic Growth Opportunities

Best call center job at a fortune 500 company

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