Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 509 reviews)); "It values support of the military and allows for a great work life balance." ((in 321 reviews)); "Yearly Bonuses are great and helpful." ((in 278 reviews)); "Great Benefits, great for furthering your education" ((in 150 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 177 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 90 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews))

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USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.7

Diversity & inclusion

3.4

Culture & values

3.1

Work/Life balance

2.9

Career opportunities

2.3

Senior management

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

4.0

Apr 28, 2021

Great employer

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Salary, 401k, bonuses, generous PTO, onsite daycare, gym and health center

Cons

Bottom line, it's still a call center.

4.0

Apr 27, 2021

great place

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

goood benefits and good pay ability to get raises

Cons

micro manage you and dont give good shifts

3.0

Apr 26, 2021

Good for the short term

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great benefits, a integrity-based company, stable

Cons

Good luck ever getting off the phones. I've gotten my degree, done special projects, won awards, etc. The only thing I can get an interview for is more phones. This company is very perfectionistic. The communication is poor. Every year they change goals, and I don't know my new target until 1st quarter is over, or almost over. Technical and compliance are ridiculously picky, and you have to chase your manager down to find out what you missed, not to mention they are constantly changing.

Viewing 193 - 195 of 264 Reviews

Jobs at USAA

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USAA Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great employer

great place

Good for the short term

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