All of that AWESOME does you little good if the site is 95% shut down! USAA is all about WHO you know, not WHAT you know. They basically TELL you that during NEO (New Employee Orientation which lasts for 3 days!) They will tell you how very important it is that you network with as many people as you can - what they MEAN is pucker up sucker! Trying to get beyond anything more than a lateral move is EXTREMELY difficult! If you have a front line role, expect stress that has caused many good ppl to leave on doctor's orders - it's just THAT stressful. If you thrive on stress, this is a perfect place to work! If you have depression, anxiety or any other mental health issues, do not go here, you'll have great insurance to pay for your therapy and your stay in the hospital when you have a nervous breakdown. If you have high blood pressure or a heart condition, do NOT go here! Expect a weekly "coaching" session - where they tell you every thing you've done WRONG the week before . Never do they "coach" you to praise you for all the good work you've done. (But that's most call center jobs). If your manager has it in for you, figure a way out of the situation, or expect to end up fired eventually. The managers all play favorites and they are not shy about it. Basically, expect to be a robot. It doesn't take much to get fired. The Insurance gig basically sucked out my soul and has made me decide after 20 years, I will NEVER work in a call center again. USAA claims like a 95.5% retention rate. It's lies. They may have that in the IT dept or pretty much ANY job that doesn't have people taking abuse on the phone all day. People on the front lines are in and out like cat burglars.
