USAA reviews

Incompetent middle management and execs Outsiders have changed corporate culture over past couple years and USAA is just another company Cost cutting and layoffs is the current strategy Promo cycle has been reduced to once a year, don't come here unless you get an amazingly well paid position, future career growth is unlikely Must go to office 3 days a week this year and 4 days 2024.

back to back calls, weekly 30+ minute coachings where they tell you how you can improve and listen to a call you’ve had ( this gets super old super quick when you’re told the same thing weekly or when you finally feel like you have the hang of it, they tell you how you don’t) some seniors and managers are toxic (you won’t know until you’re randomly paired with a senior and placed on a team if you have a good group or a toxic one) unless you are a die hard military person I wouldn’t work here because you really have to kiss a** to all these super entitled military folk and with every call thank them for their service and call them by their rank, you’re given unreachable goals and if you don’t meet their goal monthly it’s MORE coachings and hearing how you’re basically sucking at your job.