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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Jul 15, 2023

      Senior leaders have turned a once great company into a disaster

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good, but not much else

      Cons

      Senior leadership is toxic. They have repeatedly cut pay, benefits, and perks for employees. They are focused on lining their pockets and nothing else. Job security is non existent. The company has had over 6 rounds of layoffs in the last couple of years. Pay is below industry average. Products and services are terrible.

      3.0
      May 30, 2023

      Great People, Not Great Flexibility

      Business advisor lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Shared mission and team of dedicated professionals who care about each other and our members.

      Cons

      Hardly any flexibility in where you work. "Hybrid" roles are mandatory 4 days in the office and "remote" employees are mandatory 3 days in the office. If you miss a day for PTO, you have to make up your in-office days. The only exception for remote in office is if you are outside of a 60- yes I said 60-mile commute to the office. The only other remote exceptions are military or military spouse on orders outside the 60mile commutative distance or care for a family member on FMLA outside the 60 miles. Because 99% of all new portions are posted as in-office or hybrid, if you are remote there are virtually no options for you to advance.

      2.0
      May 18, 2023

      No direction

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employees make work fun and enjoyable at a team level

      Cons

      Bad executive leadership has ruined the culture. Instead of being happy to work we just wait around for executives to give us more bad news. Employee morale is extremely low because of this

      Viewing 238 - 240 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.