USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
May 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits package Typically the teams you work with are good people Happy to support the military community

Cons

Management is dense and set in their own ways Nothing you do is important We are seen as expendable Terrible communication from top down Encourage “healthy challenge” then get mad when you challenge them Career development is a joke. Way behind the times for technology Management doesn’t really exemplify what it means to serve the military community. They push culture so much but it often seems like they’re the ones that don’t get it

5.0
Nov 2, 2022

Great Company!

Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing and there is a strong culture. Real sense of pride working for the company and helping members of the military become financially secure.

Cons

Can be very stressful at times.

1.0
Mar 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Good employees who are nice

Cons

Worked there for over 17 years, getting virtually major insurance designation known to man, including the coveted CPCU. Never once got into Underwriting despite making it clear thats where I wanted to go. I wasnt going to kiss --- to get there. instead those who did kiss --- got there or they hired from the outside. USAA ENCOURAGED us to use that education card to better ourselves and give us a chance to move up. Alot of good that did me. Oh and the topper - I wanted to make 1/3/22 my last day there so I could get new years day pay and keep my insurance thru the end of month and (probably wishful thinking) be eligible for the (contstantly decreasing) bonus. But when I gave that notice on 12/27/21, they asked me where I was going, I said another insurance company. Then they told me that 12/27 would have to be my last day. How convenient is that for you USAA - dont pay me new years day, stop paying my medical insurance in 5 days, and certainly no bonus consideration. I wonder if THAT rule is your employee handbook? Probably not even something they have the legal right to ask. But gullible me tried being honest with them. Stay classy USAA.

Viewing 241 - 243 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.