Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1705 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 502 reviews)); "It values support of the military and allows for a great work life balance." ((in 340 reviews)); "Yearly Bonuses are great and helpful." ((in 289 reviews)); "Great company values and great benefits" ((in 131 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 297 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 82 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews))

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

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Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

3.0

May 12, 2016

Great Benefits, Lacking in Compensation

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The benefits provided are second to none.

Cons

Unfortunately, it would appear all of the money that could be geared towards compensating employees seems to go towards those benefits. Additionally, there are some policies that can make growing within the company a grueling chore.

2.0

Sep 30, 2015

Honesty

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, annual bonus. Best company if you have an off the phone position which is rare.

Cons

Overworked, very little opportunity to advance. Extremely micromanaged.

3.0

Sep 13, 2015

Financial Foundations Associate

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Great co-workers New Healthy food initiative helps cut down the price of lunch on facility by a lot. Amazing gym facilities for extremely low cost next day PTO has been a lifesaver when life happens

Cons

Close to no chance of upward movement under 5 years. Sales are not commissioned so no matter how well you do, you might get a free cup of Starbucks Employees are a dime a dozen and in this position it is a revolving door. In 3 years, 2 of my original training group of 20 people were there and even they were ready to leave. 35 minute lunches really gives you no time to relax from back to back incoming calls all day.

Viewing 244 - 246 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Benefits, Lacking in Compensation

Honesty

Financial Foundations Associate

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