USAA Customer Service Insurance Agent reviews

Mgmt became more openly sales driven and competitive w/in their teams. Whiteboards all over office with coworkers names and the metrics that we're measured on in green (good) or (red) and I felt that sometimes the sale was more important than the mbr... Mgr. Had to listen to several calls per week per employee and always has to find something that needs improvement... They change structure of call flow and requirements on each call often and there is a alot items in a clients profile that has to be confirmed, updated or corrected on each call. It takes away from the flow of a natural conversation when forced to "assume" what's on the screen is not correct.

Must be 28-45 years old to get promoted. USAA does not have interest in promoting people over 45 years old not matter how experience is the person. It can be micromanaged. One must be a member of "the club" to be promoted or participate in special projects.