Pros
Company insist you take your breaks and lunch away from you desk.
Cons
-Be mindful of what you're applying for. I was hired on as a CSR, however, I averaged 30+ outbound calls a day and only 10-15 inbound calls a day. Every outbound call I made was for Collections - you're 80% Collections Agent with about %20 of the pay for what most Collectors would make. -Micro-managing to the extreme. You're only allowed to make outbound calls when your Lead/Sup tells you to. When not making outbound calls you're to sit and wait for an inbound call (which could easily be 10-15 minutes in between calls). You're not to read a book or talk to your neighbor @ your desk. Just sit and wait. This may sound like a sweet gig to some - I assure you it's extremely boring staring at a blank monitor. -No Direct Deposit for USCB employees. I recall a time our HR manager left early on a Friday (payday) without handing out checks to anybody. -Impossible to meet quotas. For UCLA project you're required to handle at least 50 calls a day. Like I stated previously, this project had very few inbound calls and you were only allowed to make outbound calls when specifically told to do so. Therefore it was almost impossible to meet that quota. -Worse company, ethically and morally speaking, I've ever worked for. Customers calling in are routinely told our system is down when we don't have an answer for their question. No follow-up is performed. -Raises are given based on 'merit'. Which is another way for saying you're not going to get a raise. -If you give notice you're leaving the company for another job the manager, mine @ least, grilled me in a one-on-one meeting and tried to guilt me into staying. -Training is a joke. Our trainer was being trained via email from another trainer. Needless to say nobody was ready to go live on the floor.
