Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 5 reviews)); "Cool coworkers Fairly easy work" ((in 3 reviews))

What are the cons of working at USCB America according to real employee reviews?

"Clearly exploit uneducated people for low pay" ((in 7 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

What are the top reviewed USCB America locations?

Los Angeles , Henderson , Elk Grove , Santa Rosa , Scottsdale , Sacramento , Las Vegas , Chicago , Milwaukee

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USCB America

USCB America reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Jan 30, 2023

Terrible

Collector

Recommend

CEO approval

Business Outlook

Pros

You get paid for your work

Cons

Management is poorly run, micro manage as well as PTO and sick time do no start until you heat 90 days. Currently most collectors have been with the company 5+ years or under 4 months. High turn over but instead of fixing their issue choose to say the employees arnt fit for the job.. since ive been there over several months over 17 collectors have been let go.

USCB America Response

We're sorry to hear that USCB was not the right fit for you. Our management team does a great job at making sure that each employee is growing and successful in our fast-paced environment. Although we cannot change the nature of that part of our business (collections), we constantly look for ways to improve management, processes and company culture.

2.0

Dec 5, 2022

No structure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is alright, coworkers are nice.

Cons

No real professionalism and HR is nonexistent in Sacramento.

USCB America Response

USCB strives to keep a professional work environment and our leadership team is extremely competent in their role. We want nothing more than each employee to be successful and happy. HR is always an email, text and a phone call away even if they are not physically in the office!

1.0

Aug 24, 2022

Not easy

Collector

Recommend

CEO approval

Business Outlook

Pros

Unfortunately I cannot recall anything good.

Cons

Short breaks and lunches. Will drain you mentally since they mostly collect medical bills, a lot if people were not happy getting called. Management was bad

USCB America Response

I am sorry your experience was this way. It has been a long time since we had a Santa Rosa office but a lot of great things have happened in the last few years. Although we cannot change the nature of that part of our business (collections) but we constantly look for ways to improve management, processes and company culture. USCB America is a great company to work for!

Viewing 10 - 12 of 75 Reviews

Jobs at USCB America

Bilingual Customer Service Representative (Remote)

Vice President of Operations

Medical Coding Supervisor

Chief Financial Officer (CFO)