Is USO a good company to work for as a Center Operations and Program Manager?

Center Operations and Program Manager professionals working at USO have rated their employer with 2.4 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of USO employees being 2.6 out of 5 stars. Search open Center Operations and Program Manager Jobs at USO now and start preparing for your job interview by browsing frequently asked Center Operations and Program Manager interview questions at USO .

Does USO pay Center Operations and Program Manager employees well?

Center Operations and Program Manager professionals rate their compensation and benefits at USO with 2.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Center Operations and Program Manager salaries at USO.

What are the top reviewed jobs at USO?

Center Operations Specialist (16) , Center Manager (15) , Volunteer (13) , Duty Manager (12) , Manager (12) , Center Operations Supervisor (9) , Director (9) , Transition Specialist (9) , Center Operations Manager (6) , Area Operations Manager (5) , Coordinator (5) , Operations Manager (5) , Programs Manager (5) , Field Programs Manager (4) , Program Manager (4)

What are the pros of working at USO according to real employee reviews?

"Great benefits and relaxed atmosphere" ((in 34 reviews)); "Great people and place to work" ((in 20 reviews)); "Overall, I think the USO has an incredible mission and would highly recommend everyone to work here!" ((in 13 reviews)); "The generous PTO plan" ((in 10 reviews)); "Great Team and people to work with" ((in 10 reviews))

What are the cons of working at USO according to real employee reviews?

"Huge turn over in the PACIFIC for lack of leadership and support" ((in 30 reviews)); "aggressive management that causes staff members to feel unwelcomed and uncomfortable" ((in 12 reviews)); "Pay was low for what the job entailed." ((in 9 reviews)); "Little work/ life balance" ((in 9 reviews)); "Salaries and titles are based on company donations." ((in 8 reviews))

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USO Center Operations and Program Manager reviews

2.4

31% would recommend to a friend

(19 total reviews)

Lt. Gen. (Ret.) Michael Linnington

100% approve of CEO

12% positive business outlook

Ratings by category

2.9

Compensation and benefits

2.5

Work/Life balance

2.3

Culture & values

2.2

Diversity & inclusion

2.2

Senior management

2.2

Career opportunities

Center Operations and Program Manager employees have rated USO with 2.4 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Center Operations and Program Manager professionals have an average working experience there. USO is rated 36% below average by Center Operations and Program Manager professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

5.0

Mar 21, 2026

Great Place to Work

Center manager

Recommend

CEO approval

Business Outlook

Pros

The people believe in what they do. The volunteers all want to be there.

Cons

Salaries and titles are based on company donations. Stopped allowing cash donations from patrons which lowered total overall donations.

4.0

Nov 3, 2024

Great opportunity, little pay

Center manager

Recommend

CEO approval

Business Outlook

Pros

Life changing, rewarding job, travel, leave benefits, experience

Cons

Pay, pay, pay, pay, pay

1.0

Oct 26, 2024

Focusing Less on Service Members, More on Families: The USO’s Shift in Priorities

Center manager

Recommend

CEO approval

Business Outlook

Pros

Working at the USO has its benefits. The flexible hours are a plus, and it’s refreshing to have a role that doesn’t keep you tied to a desk. There’s a lot of movement and interaction with people, and the opportunity to serve the community can be genuinely rewarding.

Cons

However, there are significant downsides. The USO seems to favor hiring spouses over prior military personnel, which sometimes leads to a lack of firsthand military understanding among staff. There’s also a noticeable level of unproductive discussions and opinions that seem to take precedence over simply getting the job done. Management often relies on platitudes and lengthy meetings that don’t yield real results, which can feel like wasted time. High turnover rates add to this instability, making it difficult to maintain consistent team momentum.

Viewing 1 - 3 of 19 Reviews

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USO Center Operations and Program Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Place to Work

Great opportunity, little pay

Focusing Less on Service Members, More on Families: The USO’s Shift in Priorities

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