UST Customer Service Representative CSR reviews

4.7

50% would recommend to a friend

(5 total reviews)
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Krishna Sudheendra

42% approve of CEO

28% positive business outlook

Reviews by job title

5 reviews
5.0
Jan 4, 2024

Cloverhealth

Recommend
CEO approval
Business Outlook

Pros

Its a great company to work with this company has great benefits.Thank you so much for making me feel at home its a great family....

Cons

The trainning was terrible the trainers dont know much the trainers have little empathy they dont go that extra mile to teach you they just read and read they make the trainning boring and not useful they dont show you how to use the tools that we are going to be working with they just show you images plus they waste too much time organaizing them selves we would start work at 9 am and they would take 2 hours or more just taking roll and sometimes even more they would lets us off from work 30 minutes before if you add up 2 hours by five days that makes it 10 hours less of learning plus the 30 minutes in the end I feel like the trainers dont have good organization and all they do is read the DLP and when you take the real call the Dlp doesnt prepare you to talk to the member and to use all the tools needed its so much information that you blank out because you dont know where to look for it.

5.0
Dec 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Team leads seem like they are willing to help you out

Cons

I feel like in training at times we learn one thing one day then the next day jump to something else which i didn't like i got confused a lot. Then half of us didn't have access to the programs we going to use so we had screen share.

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UST Response
3y
Hello, thank you for your feedback. We truly appreciate when our associate takes the time to leave a note about our company! Thank you for sharing your experience. If you have any further feedback to share, please email us at Jude.Patrick@ust.com. and we will gladly respond.
3.0
Dec 2, 2022

General Review

Recommend
CEO approval
Business Outlook

Pros

Coworkers had good moral and willingness for growth

Cons

The training relationship felt more like student-to-student vs student-to-master

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UST Response
3y
Hello, thank you for your feedback. We truly appreciate when our associate takes the time to leave a note about our company! Thank you for sharing your experience. If you have any further feedback to share, please email us at Jude.Patrick@ust.com. and we will gladly respond.
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