Is UScellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at UScellular have rated their employer with 3.6 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of UScellular employees being 4.2 out of 5 stars. Search open Customer Service (CSR) Jobs at UScellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at UScellular .

Does UScellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at UScellular with 4.2 out of 5 stars based on 105 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at UScellular.

How happy are Customer Service (CSR) professionals working at UScellular?

53% of Customer Service (CSR) employees at UScellular would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service (CSR) professionals have also rated UScellular with a 3.1 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.6 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at UScellular?

Retail Wireless Consultant (337) , Customer Service Representative (94) , Sales Associate (83) , Store Manager (74) , Sales Manager (73) , RWC (Retail Wireless Consultant) (71) , RWC (58) , Sales Representative (57) , Retail Sales Associate (41) , Retail Sales Consultant (40) , Retail Store Manager (30) , Manager (23) , Project Manager (23) , Retail Sales Manager (18) , Customer Service Coach (16)

What are the pros of working at UScellular according to real employee reviews?

"The benefits are great with 401K (with company match) and a pension plan." ((in 371 reviews)); "Good Pay and they care about their customers" ((in 261 reviews)); "Many people have been at the company for a long time because the culture is great" ((in 224 reviews)); "Some really great people to work with and some teams have a better cultural experience." ((in 137 reviews)); "Good commission opportunitis if you are willing to put in the extra work" ((in 45 reviews))

What are the cons of working at UScellular according to real employee reviews?

"No work life balance couldn’t get off for my sick child appt had to quit he was premature" ((in 120 reviews)); "Hard to get promoted to senior leadership role if you don't look the same." ((in 46 reviews)); "There are good managers and bad." ((in 36 reviews)); "Long hours and in office required" ((in 33 reviews)); "Upper management can be clueless, advancement is arbitrary." ((in 32 reviews))

Skip to content Skip to footer

Notifications

UScellular

UScellular Customer Service (CSR) reviews

3.6

53% would recommend to a friend

(105 total reviews)

Laurent C. Therivel

49% approve of CEO

3% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Compensation and benefits

4.0

Career opportunities

3.6

Culture & values

3.1

Work/Life balance

3.0

Senior management

Customer Service (CSR) employees have rated UScellular with 3.6 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. UScellular is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

105 reviews

2.0

Jul 29, 2023

Fired while on FMLA

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good price on phone service.

Cons

Management sucks and doesn't listen.

4.0

Jul 21, 2023

CSR / WEBCHAT

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits! As of several months ago now is WFH. Excellent Coach and peer support when needed. Overall, is a good company to work for.

Cons

The job had become too stressful due to all the daily goals having to keep up with. Also more and more extra responsibilities added to the position. Seniority means nothing anymore 🙁 in regards to putting in for time off requests and the yearly center wide shift bids having to deal with. They’re making it harder and harder to keep up with the daily goals having to meet.

4.0

Jul 5, 2023

Solid Benefits, Frustrating Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good Company, company culture. Management was generally pleasant to work with. Good benefits for the role, solid quarterly bonus structure.

Cons

Mostly the job itself. When calls were flooding in it could be frustrating. Especially when you consider most people aren't calling customer service to leave a compliment.

Viewing 10 - 12 of 105 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

Frontier

3.6★Compensation & Benefits

Claro

4.0★Compensation & Benefits

Jobs at UScellular

Appliance Delivery/Warehouse Crew Member

UScellular reviews FAQs

UScellular reviews UScellular Customer Service (CSR) reviews

UScellular

UScellular Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fired while on FMLA

CSR / WEBCHAT

Solid Benefits, Frustrating Job

Top companies for "Compensation and Benefits" near you

Jobs at UScellular

UScellular reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

UScellular reviews FAQs

Jobs at UScellular