Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,972 total reviews)
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Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

The best thing about working for Ulta Beauty is learning about the products, skincare, hair care, and cosmetics and what they are really about, and receiving gratis giving me the ability to see for myself.

Cons

The challenges in working for Ulta Beauty are the fact that the company has higher expectations of workload and customer service duties than they are willing to provide the resources for (ie. payroll hours), and the communication systems are disorganized, inconsistent, and inadequate, and if your district manager is not a good person the company will not listen to you or help you but will back them no matter what. The organization lacks the ability to properly train managers, and some just never get trained for their jobs, causing mass confusion and overwhelmed staff because most everyone is new to the company. Depending on the manager, you can have a work-life balance. Values do not reflect their claims of values and culture. They would be good values if they were exercised.

2.0
Aug 17, 2014

Not a company it once was.

Recommend
CEO approval
Business Outlook

Pros

Discount on hair services and product. I have met some great people that I would consider friends once I leave.

Cons

DM has their favorite managers and GMs. They receive special attention including gifts and inside information. If they don't like you, no matter how hard you work, you will purposefully hold you back and treat you different. There is no encouragement or praise only threats of write ups. Upper managers (DM and regional) dig through our damages (returned product from customers) and makes us put anything that looks "sellable" back on the shelf. BUYER BEWARE you may be buying items like lipstick, mascara and hair products that have been most likely used and returned by other customers. It's disgusting but we are made to do it then threatened to be written up over high damage numbers.

3.0
Jun 17, 2018
Recommend
CEO approval
Business Outlook

Pros

The vendors coming into the office made work fun. I wanted to work here to help contribute to more success at one of my former favorite stores. Vendors would bring in makeup goodies and give makeovers, eyelash applications and more.

Cons

The team I had spent an unfortunate too long amount of time on trying to prove myself was a waste of time. The hours spent on this team were 70-80 hour work weeks and never went acknowledged. There is no direction in reaching a high level of success or receiving a 5 on your review. Unless your "god's gift" as my once manager said you will receive this rating to reach your full bonus potential. Also, once told me i was over paid for my position because his insecurity was coming out in arrogance and truly never gave me a chance to learn a position i was completely new to, switching fields from accounting to finance. Clearly his weakness and insecurities are disguised by his arrogance. I was approached by other teams w/in finance to move departments but i made the choice to stick around and keep proving myself. Horrible decision. Unless you want a leader who gives you data entry work and acts unprofessional at work by swearing and talking nonsense half the time work in this department. Also, there is NO "team" in this department. Asking questions is not welcome, if you do, its a stupid question and you'll be returned with figure it out yourself which in turn leads to 5 extra hours, nights and weekends. Also, members of this team were extremely arrogant and condescending. IF you want to be talked to like your a child and know nothing join this team. I'm telling you, work in any other team but this one if you want a fulfilling career. This team is very judgemental and not accepting.

Viewing 31 - 33 of 13,972 Reviews

Glassdoor has 14,276 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.