Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,974 total reviews)
avatar

Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Apr 3, 2024
Recommend
CEO approval
Business Outlook

Pros

I liked my job as operations manager. It's where my strengths are. It can be fun.

Cons

Accumulated vacation (about 2 hours per paycheck) 24 hours of PTO as a manager The company just reenvisioned its management and has taken back the pay level at which operation employees function vs other managers in the store. If you are uninterested in working around a salesy-salon atmosphere you won't get anywhere with this company. The operational side of the business isn’t even included in the "trifecta" (aka the new business moto). In contrast, operations demand the most amount of physical labor and general workload, intellect when it comes to software/process systems, overtime, accountability, etc. The job never stops. The merchandising manager position has also taken a backward step and now the company has redefined the role as a "lead tasking" associate. As the least paid manager in the store, Merchandising Managers are essentially operation managers who are relied upon to finish endless job expectations on one hand and to be a sales manager in the other. The task associates get paid less than the beauty advisors. Simply said, they do more work and need more common sense.

3.0
Aug 17, 2023
Recommend
CEO approval
Business Outlook

Pros

They allow a lot of flexibility with hours. You communicate your availability, and they base your schedule off of that. There is also the option to both pick up extra shifts/offer scheduled shifts when you need one covered. This is great for when you are sick, have an emergency, or just need a day off! The company does offer gratis (free products) monthly in exchange for watching weekly training videos. We also have the generous 25% associate discount and 50% off services, and sometimes they’ll stack additional discounts on popular brands. However, we cannot pay our bills with gratis, so considering the workload, the pay is not necessarily worth it to me. This job is great for young people interested in the beauty industry, students, etc., but if you are an adult with responsibilities, it is hard to make a living with these kind of wages at part time hours.

Cons

The workload does not match the compensation. They expect a lot from their associates. We are responsible for pushing the overall sales of the store, but we do not reap the benefits as we don’t earn commission or regular bonuses. Considering that the workload, the pay is not necessarily worth it to me. This job is great for young people interested in the beauty industry, students, etc., but if you are an adult with responsibilities, it is hard to make a living with these kind of wages at part time hours.

4.0
Apr 2, 2022

Mixed Reviews

Recommend
CEO approval
Business Outlook

Pros

You will learn a lot working at Ulta. The customers and everyone on the team work so that everyone is knowledgable about all products and brands. It's all inclusive and you have many opportunities to grow within the company.

Cons

It's easy to become drained, even though you're part of a team being a lead cashier is a lot of work. You have to deal with almost every customer that comes in and some of them can be disrespectful. Being a lead you do most of the same things every day, it becomes mundane. There's not a lot of opportunity to receive benefits. The only people who can be full time are managers and boutique managers. There's no guaranteed hours and therefore pay. And we only got one bonus in my 2 years of working there. I also often felt like I could have no personal life as I would be on my feet all day, dealing with ignorant customers and I would be scheduled odd hours. So when I came home I had no energy to engage with friends, go to the gym, eat out, etc.

Viewing 88 - 90 of 13,974 Reviews

Glassdoor has 14,278 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.